Frequently Asked Questions About Patio Cover Kits
General Questions
What does Alumcenter LLC do?
Alumcenter LLC supplies aluminum patio cover kits, insulated roof kits, and aluminum pergola kits throughout Florida. We focus on providing high-quality material packages for homeowners, contractors, and owner-builders who want a durable patio cover system without going through a traditional full-service installation company.
Who are your patio cover kits for?
Our kits are commonly used by homeowners, contractors, owner-builders, handymen, and installers. They are ideal for people who want quality aluminum patio cover materials, a cleaner design, and more control over the total project cost.
Do you sell kits outside of Florida?
Our primary service area is Florida. Depending on the project and material availability, some pickup or special-order arrangements may be possible, but statewide Florida delivery is our main focus.
Is the kit difficult to assemble?
Our kits are designed for DIY enthusiasts with basic handyman skills. With the provided step-by-step instructions and online video tutorials, most of our customers find the assembly process straightforward. Assistance from another person may be beneficial for certain steps.
What warranty comes with the Kits?
Our patio cover kits may include manufacturer warranty coverage for eligible material defects. Warranty terms depend on the specific products supplied and the manufacturer’s documentation. Installation labor, site conditions, misuse, improper handling, or third-party workmanship are not automatically covered by Alumcenter LLC.
What should I do if I have missing or damaged parts upon delivery?
If anything appears missing or damaged, contact Alumcenter as soon as possible with photos, order details, and a clear description. We will review the issue and help determine the proper next step based on the order, delivery condition, and applicable manufacturer or supplier policies.
Where can I find the Florida Product Approval documents?
Available Florida Product Approval documents can be provided or linked when applicable. Requirements may vary depending on the project address, structure type, attachment method, span, wind zone, and local permitting requirements.
What are the maximum spans for a roof panel?
The maximum spans for a roof panel depend on the panel’s thickness and its connection to the beam. A 3″ insulated roof panel can span up to 13′, a 4″ panel can span up to 16′, and a 6″ panel can span up to 20′. These spans are calculated to meet the wind load and uplift requirements of the Florida Building Code. Be sure to consider these span limitations when selecting your patio cover kit to ensure your project remains compliant with local codes.
What is a Freestanding Cover?
A Freestanding Cover is a stand-alone structure that is not attached to any existing building. These covers are supported by post inserts, as required by engineering standards. During installation, the posts are typically set into large concrete footings. Freestanding covers can also be bolted to concrete footings using optional internal post castings
Can you refer me to a contractor that will install the patio cover?
Our patio cover kits are sold as Do-It-Yourself material packages, but we understand that some customers prefer help with installation. In many cases, we can refer you to an independent installation team or qualified contractor who may be able to assist in your area.
Simply send us a request through our contact form with your project location, and we’ll let you know if installer referrals are available near you.
What is your Return Policy?
We are dedicated to ensuring your satisfaction and will do everything we can to assist you in placing your order correctly. Please note that all dimensions, colors, styles, and other aspects of the DIY kit are your responsibility. Be sure to carefully review your details before finalizing your order. Once you receive your final sales order, double-check everything, as this reflects exactly what will be shipped. If you notice any discrepancies or have any questions, please contact us within 24 hours. After this time, no changes can be made. Since our products are custom-made, we are unable to accept returns
What is the minimum size kit?
The minimum size kit available is 18′ x 10′
What colors are available for your products?
We offer multiple color options for our products. For our traditional roof systems, you can choose from white and bronze aluminum frames, along with white insulated aluminum panels. For solid aluminum pergolas, we provide a more diverse range of color options to suit your preferences.
How is the pricing for aluminum panels determined?
The final pricing is determined by the dimensions you provide in our online quote system, including length, width, and height, as well as other factors such as attachment options (whether it’s connected to a structure or freestanding).
How long does it take to install one?
It depends on the size and design, but typically, installation takes between 1 to 3 days.
Is the pergola roof insulated?
Yes, the insulated panels can be 3″ or 4″ thick, depending on building requirements. The thickness of the insulation also helps keep it cooler in the summer and warmer in the winter by regulating the temperature underneath.
What's a solid roof aluminum pergola, and how is it different from other pergolas?
A solid roof aluminum pergola has a fully insulated roof made of aluminum, providing complete protection from the sun, rain, and other weather. It’s different from traditional pergolas, which usually have open beams, also called rafters.
Where can I use your 3D builder tool?
You can use our 3D builder tool on our website to visualize and plan your project, and get instant pricing for your patio cover.
What should I do if I have a complaint?
If you have a complaint, please contact our customer service team by calling 954-674-2631, and we will address your concerns promptly.
What payment options do you accept?
We accept various payment methods, including credit cards, checks, wire transfers, financing, and Zelle. For more details, please contact our customer service team at 954-674-2631 to discuss the specific options available.
What if I have questions during the installation process?
If you have any questions during the installation process, feel free to contact our customer service team at 954-674-2631 for assistance. We’re here to help guide you through any challenges and ensure your installation goes smoothly.
How do I place an order for a patio cover kit?
You can place an order by calling us at 954-674-2631, where we’ll provide you with an instant quote and complete your order. Alternatively, you can use our 3D builder tool on our website to design your patio cover and receive a quote instantly.
How much fall or pitch do the covers need?
For solid covers, a pitch of 1/4″ to 1″ is required per Engineering standards. We recommend a minimum of 1/4″ per foot for effective water drainage. This ensures that rainwater flows off the cover efficiently, preventing water accumulation
What are the Post Thickness
We offer different post size options depending on the product, style, and design. Our most popular size is the 3″x3″ post, which comes pre-notched and is typically used and shipped with our traditional patio cover kits. Of course, this post can be upgraded to a 4″x4″ option. For a modern-style roof, we suggest using 6″x6″ posts for a more polished look. We also carry 8″x8″ posts, which are commonly used for custom-designed, free-standing structures.
What is the post size?
The standard post size shipping with the traditional patio cover kits is the 3″x3″ post, but it can be upgraded to 4″x4″ or even 6″x6″ upon customer request.
Can the panels be cut after being installed?
Yes, use a circular or reciprocating saw equipped with a 7″ blade specifically designed for cutting aluminum. To achieve precise results, use a straight edge and marker to draw the cut line on both sides of the panel, ensuring it is straight and properly aligned with the structure.
Secure the panel securely to prevent any movement during the cutting process. Begin cutting at a low speed to minimize the risk of damaging the insulation. Take care to preserve the panel’s structural integrity as you work. After completing the cut, smooth any sharp or rough edges with a metal file for safety. Finally, clean the workspace thoroughly to remove all metal shavings and debris.
Can materials be returned?
Because many patio cover kits are custom-prepared based on project dimensions, returns may be limited or unavailable. Any return, cancellation, or change request depends on the order status, material type, and whether fabrication or delivery preparation has already started.
Materials and Design
What is included in a patio cover kit?
A typical patio cover kit may include insulated roof panels, aluminum beams, posts, gutters, downspouts, attachment components, hardware, and related materials needed for the roof structure.
The exact materials included depend on the size of the roof, projection, attachment type, post height, panel thickness, frame color, and project layout.
Are your patio cover kits custom-sized?
Yes. Our patio cover kits are prepared based on your project dimensions and layout. We can help quote kits based on the roof length, projection, attachment type, post height, color selection, and delivery location.
Installation is separate from the kit purchase and is not automatically included unless clearly stated in your quote.
What information do you need for a quote?
To prepare an accurate quote, we usually need:
- Roof length and projection
- Attachment type: wall, fascia, freestanding, or other layout
- Desired post height
- Panel thickness preference, if known
- Frame color preference
- Complete delivery address
- Photos of the installation area
- Any sketches, plans, or measurements you already have
The more complete the information, the more accurate the quote will be.
What are insulated roof panels?
Insulated roof panels are aluminum-faced panels with a foam core. They help create a stronger, cleaner, and more finished patio roof compared to basic sheet metal or non-insulated covers.
They are commonly used for patios, outdoor seating areas, screen rooms, and other covered outdoor spaces.
Can I add ceiling fans or lights to the patio cover?
Some projects can include fan beams or additional framing options for future electrical features. Electrical work should always be handled by a qualified electrician.
If you plan to add fans or lights, let us know before quoting so the proper material options can be reviewed.
Engineering, Permits, and Code
Are your patio cover kits Florida-approved?
Many of our patio cover systems use Florida-approved components. However, the final requirements for your project may depend on your property location, wind zone, roof size, attachment type, footing conditions, and local building department requirements.
The exact materials included depend on the size of the roof, projection, attachment type, post height, panel thickness, frame color, and project layout.
Do I need a permit for my patio cover kit?
Permit requirements depend on your local building department and the scope of your project. Many patio cover projects in Florida may require a permit, especially when the structure is attached to the home or needs to meet specific wind-load requirements.
You should confirm permit requirements with your city or county before beginning construction.
Do you provide engineering drawings?
Engineering requirements are project-specific. If signed and sealed engineering drawings are needed for permitting, they may need to be prepared by a licensed engineer based on your project address, layout, dimensions, and site conditions.
Engineering is not included we provide a master sheet.
Do I need footings for my patio cover?
Many patio cover projects require proper footings or concrete support for the posts. The required footing size and depth may depend on the roof size, post placement, attachment type, wind-load requirements, and local code.
Existing pavers, slabs, or patios may not always provide the required structural support.
Delivery and Pickup
Do you deliver patio cover kits?
Yes. Alumcenter LLC delivers patio cover kits throughout Florida. Delivery availability, timing, and cost may depend on the project size, material type, delivery address, and route scheduling.
Can I pick up my patio cover kit?
Pickup may be available for some orders depending on the material package and order details. Large kits require proper transportation, loading preparation, and safe handling.
If you plan to arrange pickup, let us know before placing the order.
Do I need to be present for delivery?
Yes. Someone should be available to receive, inspect, and help unload the materials at the delivery location. Patio cover kits can include long panels, beams, posts, and other large components that require proper handling.
Installation and Support
Do you provide installation instructions?
We can provide general guidance, product information, and available resources to help customers understand the kit components and planning process. The installer or owner-builder is responsible for proper installation and code compliance.
What tools are needed to install a patio cover kit?
Tools may vary by project, but installation commonly requires measuring tools, drills, impact drivers, saws capable of cutting aluminum components, ladders, fasteners, sealants, and safety equipment.
The exact tools needed depend on the kit type, attachment method, and installation conditions.
Can you help me find an installer?
In some areas, we may be able to refer you to an independent installer. Any installation agreement, price, schedule, or workmanship is handled separately between you and the installer.
What should I do if something is missing or damaged?
Inspect your materials as soon as they are received. If something appears missing or damaged, contact Alumcenter promptly with photos, order information, and a clear description of the issue.
Claims are easier to review when they are reported quickly after delivery.