Refund and Returns Policy

Effective Date: July 24, 2026

Thank you for shopping with Alumcenter LLC. Because many of our products are manufactured, cut, colored, packaged, or prepared specifically for an individual project, return eligibility depends on the type of product purchased.

Please review this policy carefully before placing your order.

1. Custom and Special-Order Products

All custom-made, made-to-order, cut-to-size, special-order, and project-specific products are final sale and cannot be returned, exchanged, or refunded.

Nonreturnable products include, but are not limited to:

• Custom DIY patio cover and insulated roof kits

• Insulated roof panels prepared for a specific project

• Materials cut or manufactured according to customer-provided measurements

• Products ordered in a selected color, size, thickness, or configuration

• Special-order components or materials

• Engineering, design, drafting, or visualization services

• Delivery, freight, handling, and processing charges

• Clearance items or products identified as final sale

Customers are responsible for reviewing all measurements, colors, quantities, specifications, connection types, and project details before approving an order.

Once a custom or special-order product enters production, preparation, cutting, packaging, or delivery scheduling, the order cannot be canceled or refunded.

2. Returns of Eligible Stock Items

Only standard, regularly stocked items that have not been customized, cut, installed, used, or specially ordered may be eligible for return.

To qualify for a return, the item must:

• Be returned within 30 calendar days of delivery

• Be unused, uninstalled, and undamaged

• Be in its original packaging

• Include all original components, accessories, instructions, and hardware

• Be in clean and resalable condition

• Be accompanied by the original order number or proof of purchase

Products showing signs of installation, assembly, use, modification, weather exposure, damage, or missing components will not be accepted.

3. Return Authorization Required

Customers must contact Alumcenter LLC and receive written return authorization before returning any item.

To request authorization, please provide:

• Your full name

• Order number

• Product name and quantity

• Reason for the return

• Photographs showing the item and its packaging

Submitting a request does not guarantee that the return will be approved.

Returns sent or delivered without prior written authorization will not be accepted.

Approved return instructions will identify the authorized return method and location. Do not ship products to an Alumcenter address without receiving written instructions.

4. Return Transportation and Shipping Costs

Unless the return is caused by an Alumcenter shipping error or a verified defective product, the customer is responsible for arranging and paying all return shipping, freight, transportation, packaging, and insurance costs.

Original shipping, freight, delivery, handling, and processing charges are nonrefundable.

Alumcenter LLC is not responsible for returned products that are lost, damaged, or improperly packaged during return transportation. Customers should use a trackable and insured return method whenever shipping is authorized.

5. Damaged, Missing, or Incorrect Products

Customers must inspect all materials at the time of delivery or pickup.

Visible damage, missing materials, or incorrect products should be noted on the delivery receipt before accepting the order whenever possible. Please photograph the affected materials and notify Alumcenter LLC promptly.

When reporting a problem, provide:

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the packaging

• A copy of the delivery receipt, when applicable

Do not install, modify, cut, discard, or attempt to repair a damaged or incorrect product before receiving instructions from Alumcenter LLC.

Depending on the circumstances, Alumcenter may replace the affected component, provide the correct item, coordinate a manufacturer claim, or approve another appropriate resolution.

Damage caused after delivery by improper storage, unloading, handling, transportation, installation, modification, weather exposure, misuse, or failure to follow installation requirements is not eligible for a refund or replacement.

6. Refund Processing

After an authorized return is received, Alumcenter LLC will inspect the product to confirm that it meets the eligibility requirements.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment method and financial institution.

Alumcenter LLC reserves the right to reject a return or reduce the refund when an item is:

• Damaged

• Used or installed

• Incomplete

• Missing its original packaging

• Not in resalable condition

• Returned outside the 30-day period

• Returned without authorization

Shipping, freight, delivery, handling, processing, engineering, design, and other service-related charges are not refundable.

7. Exchanges

Eligible stock items are not automatically exchanged. When a return is approved, the customer may be required to return the original item and place a separate order for the replacement product.

Any price difference and additional shipping or delivery costs will be the customer’s responsibility unless the exchange is required because Alumcenter shipped the wrong product.

8. Manufacturer Defects and Warranties

A manufacturer defect is handled separately from a standard return.

Products covered by a manufacturer’s warranty are subject to that manufacturer’s warranty terms, exclusions, documentation requirements, and claim procedures. Alumcenter LLC may assist with submitting the claim but cannot guarantee approval by the manufacturer.

Normal wear, improper installation, incorrect engineering, misuse, unauthorized alterations, insufficient structural support, improper storage, storm damage, and damage caused by external conditions are not considered manufacturing defects.

9. Order Cancellations

Cancellation eligibility depends on the product and the processing stage of the order.

Custom, special-order, or project-specific orders cannot be canceled after materials have been ordered, manufacturing or preparation has begun, products have been cut or packaged, or delivery arrangements have been made.

Additional cancellation terms contained in an approved quote, sales order, invoice, or signed agreement will also apply.

10. Customer Measurements and Product Compatibility

Customers are responsible for confirming that the products ordered are appropriate for their project.

Alumcenter LLC is not responsible for returns, replacement costs, or project expenses resulting from:

• Incorrect measurements supplied by the customer

• Ordering the wrong size, color, thickness, quantity, or component

• Failure to verify local engineering or permit requirements

• Incompatibility with an existing structure

• Installation errors

• Changes made to the project after the order is approved

Customers should contact Alumcenter before ordering when they are uncertain about product compatibility.

11. Contact Us

To request a return authorization or report a damaged, missing, defective, or incorrect product, please contact Alumcenter LLC through the contact information provided on Alumcenter.net.

Include your order number and all relevant photographs and details so that we can review your request.

12. Applicable Rights

This policy does not limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Alumcenter LLC reserves the right to update this Refund and Returns Policy at any time. The policy in effect on the date of purchase will generally apply to that order, together with any terms included in the applicable quote, sales order, invoice, or signed agreement.